Privacy Policy

In this policy, "us", "we", or "our" means Waterless Composting Toilets NZ Limited, operators of this website.
We reserve the right to update this policy at any time.
Previous versions of this policy may be archived and made available upon request.
For any significant changes to this policy, users will be required to acknowledge and agree to the updated terms before continuing to use our services.

1. INFORMATION WE COLLECT

The personal information we collect falls into four categories: contact details, click trails, activity history, and publishable content.

1. Contact details are collected as supplied by you from time to time. We do not personally store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of your credit card solely for purposes of identity confirmation and forewarning of expiry.
2. Data Tracking records the paths taken by visitors through the website and basic actions performed. This information is anonymous and not correlated in any way with your IP address or any other information.
3. Activity History consists of orders, enquiries, votes submitted via the website, or offline contact you have with us such as phone calls.
4. Publishable content consists of comments or other submissions of content you would like us to publish on our website.

2. HOW WE COLLECT IT

Contact details and publishable content are collected when supplied by you either via the website or directly to us by other means.

Data tracking:

1. Google Analytics data is collected by Google, a 3rd party, and is subject to Google’s privacy policy.
2. Meta Pixel data is collected by Meta, a 3rd party, and is subject to Meta's privacy policy. We do not directly collect personal data from third parties. However, we may receive anonymized or aggregated data from our third-party service providers (Google Analytics and Meta) to help us understand website usage and improve our services. This data does not personally identify you.

Activity history is recorded whenever you undertake an activity such as submitting an enquiry, making a comment, vote on an object, and may additionally be recorded by us when you contact us offline.

3. WHY WE COLLECT IT AND HOW WE USE IT

Publishable content is collected and republished where applicable to enable a public two-way conversation between us and our visitors.

We collect and use your personal information and tracking data for the following purposes:

1. Contact details: To communicate with you about your orders, enquiries, and accounts.
2. Click trails: To improve our website functionality and user experience.
3. Activity history: To provide better customer service and personalize your experience.
4. Publishable content: To enable public discussions and improve our products/services based on your feedback.

Each type of data is essential for providing our services and enhancing your experience with us:

• To respond to requests or queries you raise
• To confirm your identity
• To fulfil orders made by you
• To keep you up to date with news, special offers, and other marketing information you have opted-in to receive
• To measure and monitor the performance of our website
• To estimate interest in our products and services
• To refine and update our website’s content

Provision of Data: While some information is required to use our services (such as contact details for orders), other information is provided voluntarily. Required information will be marked on our forms. You can choose not to provide voluntary information, but this may limit your ability to use certain features of our website or services.

Communication and Notifications

Any action performed on the website related to cart management, checkout, or orders will trigger additional web-based communications, typically in the form of automated email notifications. By using this website, you consent to receiving these notifications, which may include:

• abandoned cart notifications
• order confirmations
• payment confirmations
• dispatch notifications
• shipping updates
• other relevant information pertaining to your transactions and activities

4. HOW WE DISCLOSE IT

We may disclose your personal information to third parties under the following circumstances. In most cases, we will seek your explicit consent before sharing your data with third parties, except where required by law or as specified below. You consent to us disclosing your personal information to third parties in the following situations:

1. As part of a sale of all or part of our business
2. When explicitly authorised to do so by yourself at the time you supply the information
3. As required or authorised by any applicable law
4. As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities
5. As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
6. If we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
7. To lessen or prevent a serious threat to a person’s health or safety
8. When requested by the manufacturer in connection with a claims process on a product you have purchased

If you are enquiring from outside of the Realm of New Zealand, in which case we will forward your enquiry to the appropriate regional agent.
Where possible and appropriate, we will anonymize or de-identify personal information before sharing it with third parties, except in cases where identifiable information is necessary for the intended purpose.

5. CONFIDENTIALITY IN PARTNERSHIP

As the official NZ regional agent for various manufacturers, we are obligated to forward any enquiries coming from outside the Realm of New Zealand to the manufacturer or the agent of the region where the enquiry originated. The use of your information will be subject to the regional laws and the privacy policy of the manufacturer and/or the local agent.

6. INFORMATION SECURITY

We employ industry-standard encryption methods to protect your data both in transit and at rest. This includes the use of SSL/TLS encryption for data in transit and AES-256 encryption for data at rest. These measures help ensure the confidentiality and integrity of your personal information.

We will take all reasonable steps to securely store any personal information collected through Waterless Composting Toilets NZ Limited. This information may (for the avoidance of doubt) be transferred and stored on servers anywhere worldwide.

• Any personal information sent through our website is passed through a secure server using encryption technology. All personal information stored by us is protected through secure passwords, user log-on and other security procedures.
• We respect the confidentiality of any personal information we hold. However, we will not be held responsible for any unauthorised access to your personal information.
• You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used with Waterless Composting Toilets NZ Limited. Please notify us immediately if there is any unauthorised use of your account or any other breach of security

7. PUBLISHABLE CONTENT

1. When you submit content to us for publication (including but not limited to comments, testimonials, votes, or forum posts) you assign us a transferable perpetual right to publish and/or commercially exploit said content without limitation. You also warrant in submitting such content that the content is owned or produced by yourself, or you otherwise have permission to assign publication rights to us. Publication rights do not extend to fields specifically marked as private (e.g. your email address), except in cases of clear violations of our terms of use.
2. Content submitted by you for publication may be disclosed to all visitors of our website, and/or republished on other websites at our discretion. If you provide personal information either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.

If you find your personal information published on our website without your consent, please contact us immediately as outlined in section 10, clause IV.

8. COOKIES

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and a server. They are used to maintain a session state between pages or to retain information between visits if you return to the website at a later time. We use several types of cookies, including session cookies, persistent cookies, and third-party cookies. We also use other tracking technologies such as web beacons and pixel tags. We use cookies to correlate passive activity tracking data as well as to authenticate the supply of information such as enquiries, comments, and votes to minimise malicious or spam traffic.

9. OPTING IN AND OUT

1. You may opt-out of the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content.
2. When you supply us with your email address you may be asked to opt in to receive marketing information by email or other means. You will be given the opportunity to opt-out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.

If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 10, clause IV.

10. INFORMATION MANAGEMENT AND SECURITY

With the exclusion of information supplied for publication (as outlined in section 7), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.

1. You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.
2. We are committed to protecting your personal information and ensuring its privacy, security, and integrity. All personal data collected, processed, and stored by us is subject to our comprehensive data protection policies, which are designed to comply with applicable data privacy laws. We use industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
3. Your personal information will only be used for the purposes specified in this agreement and will not be shared with third parties without your explicit consent, except where required by law.
4. You have the right to access, correct, and delete your personal data, and you may exercise these rights by contacting our designated data protection officer at support@wctnz.co.nz, or by writing to ATTN: Support, 8A Woodruffe Ave, Henderson, Auckland 0612.
5. You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).
6. You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies. If we offer the option to create an account or log in using third-party services (such as social media platforms), you acknowledge that we may receive certain information from those third parties in accordance with their privacy policies. We will handle any such information in accordance with our own Privacy Policy, but we cannot control the practices of these third-party services. By using our services, you explicitly consent to the collection and processing of your personal data as outlined in this Privacy Policy.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10, clause IV.

11. GAINING ACCESS TO YOUR INFORMATION

1. You have the right (excluding exceptions outlined in the Privacy Act) to seek access to, update or correct the personal information we hold about you. Additionally, you have the right to request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
2. If you make an access, correction, or deletion request, we will ask you to verify your identity.
3. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us as outlined in section 10, clause IV.

See User Account Management Policy

HOW TO CONTACT US

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at:

•    support@wctnz.co.nz or;
•    ATTN: Support, 8A Woodruffe Ave, Henderson, Auckland 0612

This Privacy Policy was last updated on 14/10/2024

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