All Products
    Menu Close

    Shipping & Returns Details


    Waterless Composting toilets NZ Ltd prides itself on providing you with reliable companies for delivery services.

    That is why we have chosen to use a range of services providers where you can choose the best provider and best price.

    WE USE

    Freight Providers

    Mainfreight for our freight deliveries exclusively.

    Mainfreight has a good record of accomplishment, for getting goods delivered on time, without damage and they are well experienced in delivering to rural New Zealanders.

    Courier Providers

    Castel Parcel, Post Hast, New Zealand Couriers Post & Urgent Couriers for our Courier Services.


    • You choose one of the many shipping or courier options at checkout, this gives you greater control over who you prefer as a delivery service provided


    • WCTNZ reserves the right to change the chosen delivery service provider.
    • Provide us with reliable contact details

    Freight services

    • Delivery’s door-to-door; Freight requires appropriate contact details to ensure your goods are delivered safely and at desired drop points on site
    • The Freight company will always call you before delivery to confirm the delivery time and access to the property
    • Delivery’s to depots for pickup; Freight Companies understands time restraints, therefore they will not charge customers for warehousing time if the goods are picked up in a timely fashion, of course, your appropriate contact details are required
    • If you have unreliable contact details, please nominate another person who can be reached and/or reach you to relay delivery information

    Courier services...

    Delivery Policy's

    Cost of delivery

    We have set up an at-cost delivery calculator that is built into our online sales system (website) that provides you with live delivery costs (estimations only) from our on-account rates. If however, you feel the calculator has not provided you with a correct rate please contact us immediately to have this looked into. 0800 022 027


    • We will not refund any delivery costs differences between the online price and a revised price if the purchase and payment have already been made online
    • Residential and non-metro areas may attract further surcharges
    • We will invoice the customer any balance of the cost of delivery if not within an acceptable margin of the original cost of delivery
    • All delivery and shipping charges are considered quote estimations only

    Surcharges &  Charges over Quote Estimates

    • Acceptable margins are not exceeding 20% of the original cost of delivery or of a value no greater than $50NZD (whichever is the greater)
    • The surcharge will be deducted from your account points without prior notice if there are available points to do so. If not the customer will be notified about the surcharge and given payment options to fulfil this cost of delivery.

    Free Delivery Option

    • WCTNZ™ will send all "free delivery goods" on the most cost-effective carrier at the time of dispatch

    Delivery Time Frame's

    • Delivery times vary between 2 days the 6-8 weeks depending on the status or location (warehouse) of the products. Please refer to the stock status indicator and listed times on the product pages for more details

    International Shipping

    • WCTNZ™ currently does not provide international delivery services via the website. If you would like to discuss the option of importing one of our products please email us at We will provide terms of export and clear shipping costs.


    Note: All return requests are to be performed via the MY ACCOUNT menu by viewing the order and using the return request tab.

    Terms of refund.

    If a product is purchased which satisfies one or more of the following cases, we will arrange a refund or replacement of the affected part:

    Terms; “goods” & "products" are defined as the material property not the shipping and/or handling charges or any other services associated with the goods

    1. The component is proven to be faulty within the warranty period
    2. The product does not match its description as provided when sold
    3. The product received is not the product ordered
    4. Product or component has proven to have been damaged in transit see note 1
    5. Unused products may be returned at the buyer’s risk and cost during the 30 days cooling-off period (plus 5 days for delivery) for a total of 35 days from the shipped date
    6. Refund sum is from the GST inclusive sum of the goods less a 25% restocking fee if the product is returned in the original condition and packaging
    7. If the product is in less than original condition Waterless Composting Toilets NZ reserves the right to recoup the cost of repairs & repacking from the refund sum up to 75% of the GST inclusive sum
    8. Goods that have not been dispatched will incur a 15% cancellation fee if cancelled. This covers transaction fee and administration costs

    Notes; On the receipt of goods by the buyer

    1. Products that are damaged in transit should not be signed for at the point of delivery as this will incur a change of ownership to the receiver and the delivery company & Waterless Composting Toilets NZ Ltd cannot accept liability of the condition of the goods after a signed receipt of goods

    Notes; On the return of goods to the seller

    1. Products returned without prior notice will be rejected and shipped back at the buyers cost or otherwise negotiated by the seller
    2. Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during the return delivery
    3. Buyer must send return goods with signature required status and the following details “Attention; WCTNZ Return’s” followed by the order/invoice number
    4. Return request approval requires the recite of the goods and inspection
    5. When a return request has been approved by Waterless Composting Toilets NZ the refund will be transferred on the 20th of the following month or 10 days after the approval date

    Refunds will be issued to the extent required by the Fair Trading Act 1986 (FTA) and Consumer Guarantees Act 1993 (CGA). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

    Last updated 14/12/2021